Legal Policies

Return and Refund Policy

Cykero GmbH does not accept returns without authorized reasons. Returns are processed under warranty claims as outlined in the Terms and Conditions.

1. Return Eligibility

To initiate a return, you must contact rma@cykero.eu and receive written approval. Products must be returned in the same cosmetic condition as delivered, unopened, and not exposed to liquids.

2. Return Process

Once approved, returns must be sent back within 5 working days. Customers are responsible for the return shipping costs.

3. Refund or Exchange Process

Refunds or exchanges will be processed within 5 to 10 days of receiving the returned product.